Frequently Asked Questions

Registering at pmjili is quick and straightforward. Visit the pmjili Login page and click the registration option. You will need to provide:

• A valid email address
• A mobile number registered in the Philippines
• Your full legal name as it appears on your government ID
• Date of birth (must be 21 or older)
• A secure password

After submitting your details, you will receive a verification code via SMS or email to activate your account.

Identity verification (Know Your Customer, or KYC) is a regulatory requirement for all licensed online gaming platforms in the Philippines. pmjili requires KYC to confirm your age, prevent fraud, and comply with anti-money laundering (AML) regulations. You will need to submit a clear photo of a valid government-issued ID (such as a PhilSys ID, passport, driver's license, or SSS/GSIS card) and a selfie. Verification is typically completed within 24 hours.

No. Each player is permitted to hold only one active pmjili account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password recovery option on the login page or contact our support team.

Visit the pmjili Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact our 24/7 live chat support for assistance.

pmjili supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Over-the-Counter: 7-Eleven (via Cliqq)

All transactions are processed in Philippine Peso (₱). We are continuously adding new payment options to make banking as convenient as possible for our players.

The minimum deposit at pmjili is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. There is no maximum deposit limit for verified accounts, though your bank or e-wallet provider may impose their own transaction limits.

GCash and PayMaya deposits are credited to your pmjili account instantly in most cases. Online bank transfers (BPI, BDO, Metrobank) typically take 5–30 minutes depending on your bank's processing time. Over-the-counter payments via 7-Eleven may take up to 1 hour to reflect. If your deposit has not appeared after the expected timeframe, contact our live chat support with your transaction reference number.

pmjili does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your provider before making a deposit. Any fees charged by third-party providers are outside pmjili's control.

To withdraw, log in to your pmjili account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit. Your account must be fully verified (KYC complete) before withdrawals can be processed.

GCash withdrawals are typically processed within 15–60 minutes. PayMaya withdrawals take 1–3 hours. Bank transfers to BPI, BDO, and Metrobank are processed within 1–24 hours on business days. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. pmjili aims to process all withdrawal requests within 24 hours.

The minimum withdrawal amount is ₱200. The maximum single withdrawal is ₱500,000 per transaction. Daily withdrawal limits may apply depending on your account verification level and VIP tier. Contact support if you need to process a withdrawal above the standard limit.

New pmjili players are eligible for a welcome bonus on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements before withdrawal. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you choose to withdraw before completing the wagering requirement, the bonus and any associated winnings will be forfeited. Your real-money balance (non-bonus funds) can always be withdrawn at any time, subject to standard withdrawal processing.

pmjili offers a comprehensive library of over 500 games, including:

• Slots: Classic slots, video slots, jackpot slots — visit our Slot page for the full collection.
• Bingo: Multiple bingo variants with live draws — see our Bingo page.
• Live Casino: Live dealer baccarat, roulette, blackjack, and more — explore pmjili Casino.
• Featured Games: Titles like Jurassic Kingdom and Ganesh Fortune.
• Sports Betting: PBA, NBA, UFC, boxing, and international football.

Yes. All games on pmjili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our games are regularly audited by independent testing laboratories to verify fairness. Return-to-player (RTP) percentages are disclosed for all slot games.

Log in to your pmjili account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period before they apply. For full details, visit our Responsible Gaming page.

You can request self-exclusion directly from your account under Account Settings > Responsible Gaming > Self-Exclusion. Choose a period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is activated within 24 hours and cannot be reversed during the active period. You can also contact our 24/7 live chat team to process self-exclusion immediately on your behalf.

pmjili operates in accordance with Philippine gaming regulations and the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR). We are committed to full compliance with all applicable Philippine gaming laws, including responsible gaming requirements, age verification, and anti-money laundering protocols.